Mitch Wagner's Tumblblog

My aggro over my piece of crap Blue Ant Bluetooth headset continues

I just sent the following customer service e-mail to Amazon.com:

I purchased this Blue Ant merchandise June 29, and it arrived defective. It was broken. It simply didn’t work. I have been in touch with Blue Ant and the vendor I purchased the item from, 49th STREET WIRELESS INC/DBA CCMaccessories, and neither one is any help.

Blue Ant wants me to pay to ship the headset back to them to exchange it. This is outrageous—I paid for a working product, I shouldn’t have to pay *twice* to get the item I ordered and paid for.

The only contact I’ve had with CCMaccessories is when they offered me help to edit my review to remove the negative comments, which seems to me the very definition of chutzpah.

At this point, I want the working headset I paid for. I will be happy to ship the defective unit back, but I won’t pay to do it myself. At this point, I feel like you, 49th STREET WIRELESS INC/DBA CCMaccessories, and Blue Ant should be paying me for the aggro.

Yes, I know this has been dragging on a while, but I got other things to do, y’know?